• Careers

    Careers

Thank you for your interest in working at Emcon.

Emcon is one of the nation’s premiere facilities maintenance outsourcing providers. We could not have achieved our success without the contributions of skilled, talented and hard-working employees. If you are passionate about superior customer service, thrive on working hard, love solving problems and truly embrace hospitality by connecting with our clients around the country and people inside our organization, we encourage you to explore a job opportunity at Emcon.

Find us on LinkedIn.

Being on the Emcon Team means:

  • Working with leading companies to help them meet their critical facilities challenges.
  • Collaborating with the best and brightest people, colleagues who are committed to exceeding the high standards set by our clients – and set by ourselves.
  • Selecting from a vast array of learning and development opportunities.
  • Joining a company that conducts business with the very highest standards of integrity.

To apply for a position, review these examples of career opportunities at Emcon, and submit an application

Rewards and Benefits Overview

Emcon recognizes the importance of maintaining a comprehensive benefits program. The following is an overview of what we offer our employees. The particular plans available to individual members may vary depending upon one’s employment status.

  • Competitive salary and total compensation
  • Comprehensive medical, dental and vision benefits
  • 401(k) retirement savings plans
  • Life insurance
  • Short-term disability insurance
  • Paid vacation and holidays

Lifestyle Benefits

  • Health club discount
  • Weight management discount
  • Healthy pantry meal choices

Discounts

  • Entertainment (Six Flags, Plum Benefits)
  • Credit Union
  • Insurance (Auto, Homeowners, Renters)
  • Wholesale club membership

Example Job Descriptions

Example 1: Customer Service Representative I

Non-Exempt (Hourly)

DEPARTMENT: Operations

REPORTS TO: Customer Service Manager

  • WORKFLOW MANAGEMENT
  • Performs repair/maintenance work activities for team’s accounts and office requirements
  • ADMINISTRATIVE SUPPORT
  • Performs team and account administration activities
  • GENERAL RESPONSIBILITIES:
  • Responsible for supporting the success of assigned clients
  • Building the proper skills for the requirements of the job
  • Perform assigned work activities
  • Handle client issue as required
  • Understand and demonstrate Emcon’s core values in the areas of work ethic, professionalism, and problem/conflict resolution
  • ESSENTIAL DUTIES and RESPONSIBILITIES
  • WORKFLOW MANAGEMENT:
  • Work Activity Management: Performs the following client maintenance/repair activity on a daily/weekly basis:
  • Vendor Searches
  • Bid Request
  • Service Request
  • Emergency Prioritization and response
  • Identifies and tries to resolve client service complaints, issues, and concerns
  • Identifies process issues that impact the workflow management
  • ADMINISTRATIVE SUPPORT
  • Performs administrative and clerical tasks to support goals of team.
  • Inputs internal measurements for timely decision making
  • Compiles and supports appropriate customer reporting
  • Files paperwork, as necessary to keep organized
  • Do not abuse the use of the internet or Instant Messenger
  • Keeps a clean and organized work area
  • SKILLS, KNOWLEDGE, AND ABILITIES:
  • To perform the essential functions of this job, the following skills,
  • knowledge, and abilities are required:
  • Interpersonal, problem-solving, analytical, and organizational skills
  • Written and oral communication skills; ability to read, write, speak and understand English
  • Computer/keyboarding skills
  • Basic math skills
  • Knowledge of Emcon's policies, business practices, and work rules
  • Knowledge of basic repair/maintenance terminology and procedures
  • Ability to read proposals and other documents
  • Ability to compose routine memos, emails and communications
  • Ability to speak/negotiate effectively with customers, vendors, and employees

To apply for a position similar to this example, please submit an application.

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Example 2: Client Account Manager, Strategic Solutions

Exempt (Salary)

DEPARTMENT: Operations

REPORTS TO: Executive Vice President, Strategic Solutions

  • SUMMARY
  • Responsible for managing the day-to-day administration of providing superior service to assigned clients to maintain superior levels of satisfaction. The main responsibilities include proactively seeking continual improvements to improve our client relations.
  • GENERAL RESPONSIBILITIES:
  • Responsible for building and supporting the success of assigned client relationships to continually build a loyalty-driven partnership
  • Serve as a subject matter expert on client’s plans and administrative procedures
  • Maintain extensive contact with clients as well as keep sales informed of any requests, problems, changes, etc.
  • Foster a proactive approach to problem solving all client issues/challenges
  • Understand and demonstrate Emcon’s core values in the areas of work ethic, professionalism and problem/conflict resolution
  • ESSENTIAL DUTIES and RESPONSIBILITIES
  • Specific KPIs Critical to Success of Position:
  • Follow up on all client issues, questions, challenges immediately
  • Monitor client specific KPIs and ensure 100 % contract compliance
  • Ensure the organization delivers quality service to clients, monitor metrics that ensure that accuracy and time standards are consistently met
  • Maintain a high level of professionalism and sense of urgency
  • Serve as the key resource for the client/own the client operational relationship
  • Ensure the teams maintains a thorough understanding of client’s expectations, KPI’s and or SLA’s by periodically testing their knowledge
  • Increase visibility of Emcon’s suite of services to client
  • SKILLS, KNOWLEDGE, AND ABILITIES (to perform the essential functions of this job, the following skills, knowledge, and abilities are required):
  • Excellent verbal and written communication skills
  • Proven ability to manage and build client relationships
  • Demonstrate effective skills in leading internal and external teams to assist with client support-related issues
  • Demonstrate a high degree of ability to negotiate resolve difficult and challenging client issues
  • Bachelor’s degree in a related field, or equivalent business experience
  • 3-5 years of related work experience, including industry/discipline specific knowledge
  • Ability to consistently perform in a high pressure, deadline oriented environment
  • Ability to travel, as needed
  • Excellent planning, time management, communication, decision making, presentation and organizational skills
  • Ability to understand and present words and ideas clearly and effectively in written and oral form
  • Ability to receive detailed information in telephone conversation for trouble shooting
  • Ability to perform a variety of duties, often changing from one task to another of different nature without loss of efficiency or composure
  • Must have strong ability to influence and proven negotiation skills.

To apply for a position similar to this example, please submit an application.

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Example 3: Sales Executive

Exempt (Salary)

DEPARTMENT: Sales

REPORTS TO: Vice President of Business Development, Sales

  • Approximate Time Allocation:
  • 80% Hunting and closing new business
  • 20% Farming existing customers for new business
  • 50% or more travel
  • EXPERIENCE/SKILLS REQUIRED
  • 5-10 years of B2B sales, selling Business Services, Consulting Services, SaaS,
  • Track record of over-achieving quota (top 10-20% of company) in past positions,
  • Drive results by identifying and aggressively pursuing target companies with new and innovative ideas built on Emcon’s suite of services across vertical channels.
  • Build long term relationships that have a direct, sustained, positive impact on business performance.
  • Have proven sales track record and knowledge of selling Services to all level of decision makers within a company up to and including the C Level.
  • Proven experience in selling with contracts, RFPs and detailed negotiations,
  • Proven background in consultative selling, showing strong correlation between sales and services,
  • Creatively develop and implement strategies for expanding our customer base with New Business,
  • Passion for selling and delivering extraordinary service,
  • Team player that understands the criticality of working closely with operations to transition clients from the sale phase to the operational phase.
  • 4 year University Degree
  • POSITION RESPONSIBILITIES
  • Achieve annual sales goals
  • Manage full life cycle of the sales process from prospecting and qualifying to closure
  • Manage sales accounts, opportunities, contacts, activity reports and forecast in Salesforce.com (CRM platform)
  • Handle all proposals and negotiations within our pricing guidelines
  • Maintain in-depth knowledge of our products, services and technologies, competitors and market conditions
  • Follow our Corporate Principles while maintaining a good relationship with colleagues, clients, partners and suppliers
  • Attend tradeshows or conferences as needed
  • Travel as necessary 50% plus
  • OTHER DESIRED CHARACTERISTICS
  • Excellent communication skills to work across an organization
  • Positive attitude, demonstrated professionalism, and personal integrity
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel.
  • Experience in facility services is a plus
  • Experience selling fortune 1000 major plus
  • Ability to travel cross-country as necessary
  • Ability to work independently
  • Previous Sales Methodology training preferred.
  • BENEFITS
  • Competitive salary plus commission based on experience
  • Medical, Dental, Vision, AD&D, Life Insurance
  • 401K

​To apply for a position similar to this example, please submit an application.