• Service Process

    Service Process

The Emcon Facility Support Service Process is focused on a one call, single source focus. The process works as follows:

Job Request Submitted Via Phone, Web or Simple-to-Use App

Web and Mobile Applications using proprietary technology make job requests fast and accurate. Click, snap a picture, note the requirements, and submit.

Fact Finding

Contact location to validate entitlement and information received, check warranty status and attempt Call Avoidance Protocol.

Dispatch Vendor and Complete Work

A Technical Team Specialist manages the job, including providing quotes for approval, monitoring progress and validating your satisfaction on job quality.

Vendor Payment and Customer Invoicing

Centralized invoicing with detailed back-up reports are developed based on your requirements. Minimizes paperwork and man hours.